Terms of Service

1. Acceptance of Terms

By accessing or using the Ionhour platform (the “Service”), you agree to be bound by these Terms of Service (“Terms”). These Terms apply to all visitors, users, and others who access or use the Service. If you do not agree to all of these Terms, you may not access or use the Service.

If you are accessing the Service on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms, in which case “you” refers to that organisation.

These Terms incorporate by reference the following documents, which form part of this agreement:

• Privacy Policy
• Data Processing Agreement

The Acceptable Use Policy, Service Level Agreement, and Refund Policy are set out in the relevant sections of these Terms below. The Cookie Policy is set out in Section 4 of our Privacy Policy.

2. Description of Service

Ionhour is an uptime monitoring platform that helps engineering teams track cron jobs, background tasks, and scheduled processes. The Service includes:

• Cron job and heartbeat monitoring via unique ping URLs
• Real-time alerting through email, Slack, Discord, PagerDuty, and webhooks
• Incident lifecycle management with acknowledgement and resolution workflows
• Public and private status pages for communicating service health
• Signal history, analytics dashboards, and team collaboration tools
• AI-powered workspace queries via Model Context Protocol (MCP) integration for interacting with your monitoring data

Ionhour reserves the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice where practicable.

3. User Accounts

You must create an account to access most features of the Service. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the accuracy of your account information
• Keep your credentials confidential and not share your password with any third party
• Immediately notify Ionhour at [email protected] of any unauthorised use of your account
• Accept responsibility for all activity that occurs under your account credentials

You may not create accounts using automated means, create accounts under false pretences, or maintain more than one free account without prior written permission.

4. Acceptable Use

You agree not to, and will not permit others to:

• Use the Service for any unlawful purpose or in violation of any applicable regulations
• Attempt to gain unauthorised access to any portion of the Service or related systems
• Probe, scan, or test the vulnerability of the Service without prior written permission
• Interfere with or disrupt the integrity or performance of the Service or its infrastructure
• Scrape, crawl, or use automated means to collect data from the Service without express consent
• Transmit any malware, viruses, or other malicious code through the Service
• Reverse-engineer, decompile, or disassemble any portion of the Service
• Resell, sublicense, or otherwise commercialise access to the Service without authorisation

Ionhour reserves the right to investigate and take appropriate legal action against anyone who violates this section, including terminating the violator’s account and cooperating with law enforcement authorities.

4.1 General Conduct

You agree to use the Service only for lawful purposes and in accordance with these guidelines. You are responsible for ensuring that all users within your workspace comply with this Acceptable Use Policy.

4.2 Prohibited Activities

Infrastructure Abuse

• Generate excessive or artificial signal traffic to manipulate monitoring metrics or overwhelm the platform
• Exceed documented API rate limits or attempt to circumvent rate-limiting mechanisms
• Use the Service as an HTTP proxy, load testing tool, or DDoS amplification vector
• Probe, scan, or test the vulnerability of the Service or its infrastructure without prior written authorisation

Content Restrictions

• Submit or transmit illegal, defamatory, or obscene material through monitoring data, check names, incident notes, or status pages
• Use status pages for content unrelated to the operational health of your services
• Include personally identifiable information of third parties in signal payloads without a lawful basis for doing so

Security Violations

• Attempt unauthorised access to other users’ accounts, workspaces, or data
• Reverse-engineer, decompile, or disassemble any portion of the Service
• Transmit malware, viruses, or other malicious code through the Service
• Interfere with the integrity, performance, or availability of the Service

Commercial Misuse

• Resell, sublicense, or redistribute access to the Service without written authorisation
• Use the Service to build a competing monitoring product or service
• Create multiple free-tier accounts to circumvent plan limits
• Use automated means to create accounts or scrape data from the Service

AI/MCP Feature Abuse

• Attempt to extract training data or model weights from AI providers integrated with the Service
• Use MCP integrations to generate harmful, illegal, or misleading content
• Process unauthorised third-party data through AI-powered features

4.3 Monitoring and Signal Usage

Signals must originate from systems that you own or are authorised to monitor. You may not use the Service to monitor third-party infrastructure without the explicit consent of the infrastructure owner. Signal payloads should contain only operational metadata relevant to the health and status of the monitored system.

4.4 Alert Channel Usage

Phone numbers and email addresses configured for alert delivery must belong to individuals who have consented to receive such notifications. You may not use alert channels to send unsolicited communications. You are responsible for maintaining accurate and up-to-date contact information in your alert configurations.

4.5 Status Page Content

Status pages must be used solely for communicating the operational status of your services. All content displayed on status pages must be truthful and not misleading. You are solely responsible for the content published on your status pages.

4.6 Enforcement

Ionhour enforces this policy through a graduated response: warning, throttling, suspension, termination, and, where warranted, referral to law enforcement. We will provide reasonable notice before taking enforcement action for non-urgent violations. Ionhour reserves the right to take immediate action without notice in the case of security threats or activities that pose a risk to the platform or other users.

4.7 Reporting Violations

If you become aware of any violation of this Acceptable Use Policy, please report it to [email protected].

5. AI and MCP Features

Ionhour offers AI-powered features, including workspace queries via the Model Context Protocol (MCP). By using these features, you acknowledge and agree to the following:

• Your workspace data (including check configurations, incident details, and related metadata) may be processed by third-party AI providers through OpenRouter to generate responses to your queries
• Ionhour does not use Customer Data to train AI models
• Third-party AI providers process data in accordance with their own terms; Ionhour selects providers that contractually prohibit training on API inputs
• AI-generated outputs are provided “as is” without guarantees of accuracy, completeness, or fitness for any particular purpose
• You are solely responsible for reviewing and acting on AI-generated outputs
• You may disable AI/MCP features at any time through your workspace settings to prevent workspace data from being sent to third-party AI providers

6. Intellectual Property

The Service and all of its original content, features, functionality, user interface, design, software, algorithms, and documentation are and will remain the exclusive property of Ionhour LLC and its licensors. The Service is protected by copyright, trademark, trade secret, and other intellectual property laws.

You retain ownership of all data and content you submit to the Service (“Customer Data”). By submitting Customer Data, you grant Ionhour a worldwide, non-exclusive, royalty-free licence to host, store, process, and display that data solely as necessary to provide the Service. You represent and warrant that you have all rights necessary to grant this licence.

Ionhour may use aggregated, anonymised data derived from Customer Data to improve the Service, provided that such data does not identify you or your organisation.

If you provide any feedback, suggestions, or ideas regarding the Service (“Feedback”), you grant Ionhour a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable licence to use, modify, and incorporate that Feedback into the Service or any other product without obligation or compensation to you. Feedback is provided voluntarily and on a non-confidential basis.

7. Payment and Billing

Paid subscription plans are billed in advance on a monthly or annual basis through Paddle, our merchant of record. By providing payment information, you authorise Paddle to charge the applicable fees to your designated payment method on behalf of Ionhour.

• All fees are stated in United States Dollars (USD) and are exclusive of applicable taxes unless otherwise noted
• Taxes are calculated and collected by Paddle based on the billing address you provide and may vary by jurisdiction
• Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date
• Downgrading or cancelling your plan takes effect at the end of the current billing cycle; you will retain access to paid features until that date
• Ionhour may change subscription pricing with at least 30 days’ advance notice to existing subscribers

Refunds are governed by the Refund Policy below.

Refund Policy

7.1 14-Day Money-Back Guarantee

New subscribers on any paid plan (Pro or Business) are eligible for a full, no-questions-asked refund within the first 14 calendar days of their initial subscription. This guarantee applies only to first-time subscriptions and does not apply to plan renewals or plan upgrades.

To claim your money-back guarantee, simply email us at [email protected] within 14 days of your first payment. No forms, no hoops to jump through — just let us know and we will issue the refund promptly.

7.2 Annual Plan Refunds

For annual subscriptions that are beyond the 14-day money-back window:

• Refund requests submitted within the first 30 days of an annual subscription or renewal are eligible for a pro-rated refund, calculated based on the number of unused full months remaining in the subscription period
• Refund requests submitted after 30 days of an annual subscription or renewal are generally not eligible for a refund; however, we will consider exceptional circumstances on a case-by-case basis
• If you cancel an annual plan, access to paid features continues until the end of the current subscription year — no refund is issued for unused time beyond the 30-day window

Annual plan holders may downgrade to a lower tier at any time. The price difference will be applied as a credit toward future invoices; cash refunds are not issued for mid-cycle downgrades on annual plans.

7.3 Monthly Plan Refunds

Monthly subscriptions can be cancelled at any time through your account settings or by contacting support. Upon cancellation:

• Your account will remain on the paid plan until the end of the current billing cycle
• You will not be charged again after cancellation, but we do not issue pro-rated refunds for the remaining days in the current month
• Exception: if you are within the 14-day money-back guarantee window on your first subscription, a full refund applies regardless of plan type

We do not offer partial-month credits when downgrading between monthly plans. The lower pricing takes effect at the start of your next billing cycle.

7.4 Free Tier

The Free plan is provided at no charge. No payments are made and therefore no refunds are applicable or possible. If you would like to switch from a paid plan to the Free tier, you may do so by cancelling your subscription. Your paid access continues until the end of the billing period, after which your account will be automatically downgraded.

7.5 How to Request a Refund

Requesting a refund is simple:

1. Send an email to [email protected] with the subject line “Refund Request”
2. Include the email address associated with your Ionhour account and the approximate date of the charge you are seeking a refund for
3. Optionally, let us know why you are leaving — your feedback helps us improve for everyone

Our team will review your request and respond within one business day. We handle every request personally and will not send you an automated rejection.

7.6 Processing Time

Once a refund is approved, it is processed immediately on our end. The time for the funds to appear in your account depends on your payment method and financial institution:

• Credit or debit cards: typically 5–10 business days, depending on your card issuer
• Bank transfers or other payment methods: timelines may vary; please check with your financial institution

You will receive an email confirmation from Paddle once the refund has been initiated. Paddle acts as our merchant of record and processes all payments and refunds on our behalf. This refund policy supplements Paddle’s standard buyer protection terms. In the event of any conflict between this policy and Paddle’s terms, this policy shall take precedence for Ionhour customers.

If you do not see the refund within 10 business days of receiving that confirmation, please contact your bank before reaching out to us.

8. Service Level Agreement

Ionhour targets 99.9% monthly platform availability for paid plans (Pro and Business), measured excluding scheduled maintenance windows. In the event of Downtime attributable to Ionhour, paid plan customers may be eligible for service credits as follows:

Monthly uptime is calculated as:

((Total minutes − Downtime minutes) / Total minutes) × 100

“Downtime” is defined as any period during which the core platform — including signal ingestion, alert delivery, and the dashboard — is materially unavailable, as determined by Ionhour’s internal monitoring systems.

• The maximum service credit for any single calendar month is 25% of your monthly subscription fee
• Credits must be claimed within 30 days of the Downtime event by emailing [email protected]
• Service credits are applied to your next billing cycle and are not redeemable for cash
• For customers on annual plans, the monthly fee is calculated as one-twelfth (1/12) of the annual subscription fee

How to Claim Credits

To request a service credit, email [email protected] within 30 days of the incident. Please include:

• Your workspace name
• The dates and times of the downtime you experienced

Claims will be verified against Ionhour’s internal monitoring data within 5 business days. Approved credits are automatically applied to your next invoice.

Exclusions: The following are excluded from downtime calculations and do not qualify for service credits:

• Scheduled maintenance communicated at least 24 hours in advance
• Emergency maintenance required to address security vulnerabilities or critical issues
• Issues caused by the customer’s own systems, configurations, or code
• Failures of third-party services or infrastructure outside Ionhour’s control
• Force majeure events, including natural disasters, acts of war, or government actions
• Violations of the Terms of Service or Acceptable Use Policy
• Beta or experimental features explicitly labelled as such

Scheduled Maintenance

Scheduled maintenance windows are planned during low-traffic periods. Ionhour will provide at least 24 hours’ advance notice via our status page before any scheduled maintenance. We make every effort to minimise disruption during maintenance windows.

The Service is provided “as is” and “as available” for Free tier users, with no uptime commitment, no service credits, and this SLA does not apply to Free tier users.

Sole Remedy

Service credits as described in this SLA are your sole and exclusive remedy for any failure by Ionhour to meet the uptime commitment. This SLA does not modify or supersede the Limitation of Liability provisions in the Terms of Service.

SLA Changes

Ionhour will provide at least 30 days’ notice before making material changes to this SLA. Changes will not retroactively reduce the uptime commitment or credit entitlements for the current billing period.

Ionhour is not responsible for any loss, damage, or missed alerts caused by factors outside our reasonable control, including third-party network failures, force majeure events, or misconfigurations on your end.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Ionhour LLC, its directors, employees, partners, agents, suppliers, or affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, resulting from:

• Your access to or use of (or inability to access or use) the Service
• Any conduct or content of any third party on the Service
• Unauthorised access to or alteration of your transmissions or data
• Any interruption or cessation of transmission to or from the Service

In no event shall Ionhour’s total aggregate liability to you for all claims relating to the Service exceed the greater of (a) the amounts you paid to Ionhour in the twelve months preceding the claim, or (b) one hundred US dollars (USD $100).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages. In those jurisdictions, Ionhour’s liability will be limited to the greatest extent permitted by law. In particular, nothing in these Terms limits or excludes Ionhour’s liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any liability that cannot be excluded or limited under applicable law, including under the EU Unfair Contract Terms Directive, the UK Consumer Rights Act 2015, or equivalent mandatory consumer protection legislation.

10. Warranty Disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

IONHOUR LLC DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM IONHOUR OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

Some jurisdictions do not allow the exclusion of implied warranties. In those jurisdictions, the above exclusions apply to the greatest extent permitted by applicable law.

THE FREE TIER IS PROVIDED ON A STRICTLY “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES, SERVICE COMMITMENTS, SUPPORT OBLIGATIONS, OR SERVICE LEVEL GUARANTEES OF ANY KIND.

11. Indemnification

Your Indemnification of Ionhour

You agree to defend, indemnify, and hold harmless Ionhour LLC and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

• Your use of the Service in violation of these Terms
• Your violation of any applicable law or third-party rights
• Customer Data or content you submit to the Service
• Your negligence or willful misconduct

Ionhour’s Indemnification of You

Ionhour will defend, indemnify, and hold harmless you from third-party claims alleging that the Service (as provided by Ionhour and used in accordance with these Terms) infringes the claimant’s intellectual property rights.

If the Service becomes subject to an infringement claim, Ionhour may at its option: (a) obtain the right for you to continue using the Service, (b) modify the Service to make it non-infringing while maintaining substantially equivalent functionality, or (c) terminate your access and provide a pro-rated refund of any prepaid, unused fees.

Indemnification Procedure

The indemnified party must provide prompt written notice of any claim. The indemnifying party shall have sole control of the defence and settlement of the claim. The indemnified party may participate in the defence at its own cost.

12. Termination

Either party may terminate the agreement under these Terms at any time. You may terminate by cancelling your account through the dashboard or by emailing [email protected].

Termination for Breach

If you breach these Terms, Ionhour will provide written notice specifying the breach and allow a 30-day cure period. If the breach is not cured within 30 days, Ionhour may terminate your access. For egregious violations — including fraud, security threats, or illegal activity — Ionhour may suspend or terminate your access immediately without prior notice.

Termination Without Cause

If Ionhour terminates a paid account without cause, we will provide 30 days’ written notice and a pro-rated refund of any prepaid, unused fees.

Effect of Termination

• Your right to access the Service will cease
• Ionhour will retain your Customer Data for up to 30 days to allow you to export it, after which it will be deleted in accordance with our data retention policy
• All provisions of these Terms that by their nature should survive termination will do so, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability

13. Dispute Resolution and Governing Law

Mandatory Negotiation

Before initiating any legal proceedings, the parties agree to attempt to resolve the dispute through good-faith negotiation for a period of 30 days. Each party shall appoint a representative with authority to settle the dispute. If the dispute is not resolved within 30 days of the first party’s written notice, either party may proceed to litigation.

Governing Law and Jurisdiction

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law provisions.

Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Delaware, and you irrevocably consent to the personal jurisdiction and venue therein. If you are a consumer residing in the European Union, you may also have the right to bring proceedings before the courts of the EU member state in which you are domiciled.

Jury Trial Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY IRREVOCABLY WAIVES ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE. THIS WAIVER APPLIES ONLY IN JURISDICTIONS WHERE THE RIGHT TO A TRIAL BY JURY EXISTS IN CIVIL PROCEEDINGS (SUCH AS THE UNITED STATES). IT HAS NO LEGAL EFFECT IN JURISDICTIONS WHERE CIVIL JURY TRIALS ARE NOT AVAILABLE, INCLUDING THE EUROPEAN UNION AND THE UNITED KINGDOM.

Limitation on Claims

Any claim arising out of or related to these Terms or the Service must be filed within two (2) years after the cause of action accrues, or such claim is permanently barred. This limitation applies regardless of the form of action, whether in contract, tort, or otherwise. Where applicable law (including mandatory consumer protection law in EU member states or the UK) prohibits the shortening of the statutory limitation period, the applicable statutory period shall apply instead.

14. Changes to Terms

Ionhour reserves the right to modify these Terms at any time. When we make material changes, we will notify you by updating the “Last updated” date at the top of this page and, where appropriate, by sending an email notification to the address associated with your account at least 14 days before the changes take effect.

Your continued use of the Service after the effective date of any revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using the Service and cancel your account before the effective date.

15. General Provisions

• Severability. If any provision of these Terms is held to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
• Entire Agreement. These Terms, together with the Privacy Policy, Data Processing Agreement, and any applicable Order Form, constitute the entire agreement between you and Ionhour regarding the Service and supersede all prior and contemporaneous agreements, proposals, or representations.
• Waiver. The failure of Ionhour to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by Ionhour.
• Assignment. Ionhour may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of its assets. You may not assign or transfer these Terms without Ionhour’s prior written consent.
• Force Majeure. Neither party shall be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to natural disasters, war, terrorism, pandemic, government actions, power outages, internet or telecommunications failures, or third-party service disruptions.
• Notices. All legal notices under these Terms must be sent to [email protected] (for Ionhour) or to the email address associated with your account (for you).
• Export Compliance. You may not use the Service in violation of any applicable export or import laws or regulations, including United States export controls and sanctions regulations maintained by the Office of Foreign Assets Control (OFAC). You represent that you are not located in, or a resident or national of, any country subject to a United States trade embargo, and that you are not listed on any United States government restricted party list.
• Anti-Corruption. Neither party has received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value from any employee or agent of the other party in connection with this agreement. Reasonable gifts and entertainment provided in the ordinary course of business do not violate this provision.

16. Contact Information

If you have any questions, concerns, or feedback about these Terms, please contact us:

• Email: [email protected]
• Company: Ionhour LLC
• Address: 16192 Coastal Highway, Lewes, Delaware 19958